Security Practices and Commitments
Overall Score
Risk by Category
Slack's security policy details robust measures to protect user data, including end-to-end encryption options, multi-factor authentication (MFA), continuous security monitoring, vulnerability management, compliance with standards like SOC 2 Type II, ISO 27001, GDPR, and HIPAA (for eligible customers), access controls, incident response protocols, and transparency through regular audits and reporting. The policy emphasizes customer control over data, secure infrastructure on AWS, and proactive threat detection.
Security policy references privacy policy for specifics; audit logs retained for compliance periods without exact user-facing timelines.
Data encrypted in transit (TLS 1.2+) and at rest (AES-256); E2EE available.
SOC 2 Type II, ISO 27001, CSA STAR, GDPR, HIPAA eligible.
24/7 security operations center (SOC) with AI-driven threat detection.
MFA enforced; role-based access and just-in-time privileges.
Spotify collects the following categories of personal data. High Risk categories are used for advertising profiling or involve sensitive personal information.
Minimal logs for monitoring and compliance only.
Connection and usage metadata collected for service reliability.
Your data serves the following purposes. Mandatory purposes cannot be disabled without canceling the service. Opt-out available purposes allow some user control.
All data in transit protected by TLS encryption.
AES-256 encryption at rest; keys managed securely.
Data used only for service delivery with strict controls.
Spotify shares data with several categories of third parties. Sharing with advertising partners is extensive and represents the primary commercial use of your behavioral data.
Infrastructure hosted on AWS with shared responsibility.
Vetted third-parties under strict DPAs for analytics/tools.
No sharing for advertising purposes.
The following rights may be available to you depending on your region. EU/EEA users have the broadest protections under GDPR. Non-EU users have more limited guarantees.
Users can access and export workspace data via tools.
Account and data deletion upon request, with confirmation.
Admins can review security logs.
Data is retained for different periods depending on category, and security disclosures vary in depth. The policy highlights the following retention and transparency points.
Retention Periods
Retained 90-400 days based on compliance requirements.
Purged within 90 days post-deletion.
Retained indefinitely for aggregated insights.
Security & Transparency
TLS for transit, AES-256 at rest, E2EE options.
Defined process with customer notification within 72 hours.
SOC 2 Type II, ISO 27001, PCI DSS Level 1.
Bug bounty program and regular penetration testing.
Source Text
Slack ensures customer content is encrypted in transit and at rest using industry-standard protocols.
Interpretation
Provides strong safeguards against data breaches and unauthorized access.
Source Text
MFA required; least privilege principle enforced.
Interpretation
Minimizes insider and account compromise risks.
Source Text
Achieved SOC 2 Type II, ISO 27001; annual audits.
Interpretation
Third-party validation of security controls.
Source Text
Uses subprocessors listed in trust center; customer can object.
Interpretation
Transparency but requires user vigilance on list.
Source Text
Customers notified without undue delay per law.
Interpretation
Aligns with regulatory requirements like GDPR.
Yes, all customer data is encrypted in transit using TLS 1.2+ and at rest using AES-256. Enterprise Grid offers E2EE.