Privacy practices for Slack's collaboration platform
Overall Score
Risk by Category
Slack's Privacy Policy outlines how Slack Technologies LLC and its affiliates collect, use, share, and protect personal data from users of its workspace collaboration services. It covers data collection from account creation, usage, device information, and content uploaded to workspaces. Data is used to provide and improve services, communicate, ensure security, and comply with legal obligations. Sharing occurs with affiliates, service providers, third parties in business transfers, and for legal reasons. Users have rights to access, correct, delete data, subject to certain conditions, with enhanced rights for EU/UK users under GDPR. Retention is as long as necessary for purposes or legal requirements. Security measures include encryption and audits, but specifics are general. The policy emphasizes workspace owners' control over member data.
Collects extensive telemetry data including IP, device IDs, and interaction logs for analytics.
Shares data with Salesforce (parent) and numerous service providers without opt-out.
Data retained beyond account deletion if required by law.
Admins can manage member data access, export, and deletion.
Supports data subject rights requests and privacy features.
Standard security practices including TLS and AES-256.
Spotify collects the following categories of personal data. High Risk categories are used for advertising profiling or involve sensitive personal information.
Name, email, phone, profile info provided during signup.
All workspace messages, files, and uploads are collected.
IP, browser, OS, location (inferred), interaction logs.
Your data serves the following purposes. Mandatory purposes cannot be disabled without canceling the service. Opt-out available purposes allow some user control.
To provide, maintain, and improve Slack features and workspaces.
Send notifications, updates, and support responses.
Analyze usage to personalize experience and train AI models.
Spotify shares data with several categories of third parties. Sharing with advertising partners is extensive and represents the primary commercial use of your behavioral data.
Shares with cloud hosts (AWS), analytics (Amplitude), support vendors under contracts.
Shared with Salesforce and subsidiaries for operational purposes.
Disclosed in mergers, acquisitions, or asset sales.
The following rights may be available to you depending on your region. EU/EEA users have the broadest protections under GDPR. Non-EU users have more limited guarantees.
Users can request data access and export via settings or [email protected].
Account deletion removes most data, but backups retained 90 days; admins control workspace data.
GDPR rights supported, but service provision may limit.
Data is retained for different periods depending on category, and security disclosures vary in depth. The policy highlights the following retention and transparency points.
Retention Periods
Retained as long as account/workspace is active.
90-day grace period for recovery; indefinite for legal holds.
Aggregated analytics retained indefinitely.
Security & Transparency
Data encrypted in transit (TLS) and at rest (AES-256).
Notifies affected users and regulators as required by law.
Regular third-party audits and certifications like SOC 2.
Source Text
We collect account info, content, technical data, and third-party sources.
Interpretation
Broad categories enable extensive profiling; users should minimize shared info.
Source Text
Slack shares with related companies like Salesforce.
Interpretation
Parent company access increases risk of broader ecosystem use.
Source Text
How to exercise access, deletion rights.
Interpretation
Clear processes provided, enhancing user control.
Source Text
As needed for purposes; specifics vary.
Interpretation
Lacks precise timelines, creating uncertainty.
Source Text
Transfers to US and others with safeguards.
Interpretation
EU data to US relies on SCCs; post-Schrems II risks.
Slack collects messages, files, user profiles, device info, and usage logs to operate the service.