Service Level Agreement for Notion Services
Overall Score
Risk by Category
Notion's Service Level Terms define the service availability commitments, support response times, and remedies for downtime. It guarantees 99.9% monthly uptime for paid plans, with service credits as the sole remedy for failures. Exclusions include scheduled maintenance, customer-induced issues, and force majeure events. Support SLAs vary by plan, with Enterprise offering 1-hour critical response. The terms emphasize measurement methodologies, eligibility requirements, and limitations on liability.
Service credits are the exclusive remedy for SLA breaches, no other damages available.
Uptime excludes beta features, customer errors, and third-party services.
Clear monthly uptime target with precise calculation formula.
Response times defined by severity and plan level, fastest for Enterprise.
Uptime calculated as (Total Minutes - Downtime)/Total Minutes, with request success thresholds.
Spotify collects the following categories of personal data. High Risk categories are used for advertising profiling or involve sensitive personal information.
Logs used solely for uptime measurement, no personal data collection mentioned.
Your data serves the following purposes. Mandatory purposes cannot be disabled without canceling the service. Opt-out available purposes allow some user control.
SLA focuses on availability, not data processing or usage.
Spotify shares data with several categories of third parties. Sharing with advertising partners is extensive and represents the primary commercial use of your behavioral data.
Uptime excludes downtime from customer-configured third-party integrations.
The following rights may be available to you depending on your region. EU/EEA users have the broadest protections under GDPR. Non-EU users have more limited guarantees.
Users can request credits within 30 days of downtime via support ticket.
SLA applies only to paid plans, free users excluded.
Data is retained for different periods depending on category, and security disclosures vary in depth. The policy highlights the following retention and transparency points.
Retention Periods
Service logs retained for SLA verification, duration unspecified.
Security & Transparency
SLA does not detail encryption or certifications; refers to general terms.
Status page updates for incidents.
Source Text
Guarantees availability excluding exclusions.
Interpretation
Reliable for production use, but check exclusions.
Source Text
10-100% credits based on downtime percentage.
Interpretation
Generous credits, but capped and non-refundable.
Source Text
Critical: 1-4 hours by plan.
Interpretation
Adequate for businesses.
Source Text
Broad list including maintenance and customer actions.
Interpretation
Reduces effective guarantee.
99.9% monthly for eligible paid plans.